In this policy, “us”, “we”, or “our” means Alpine Valley Getaways, operators of this website.
We are bound by the National Privacy Principles contained in the Commonwealth Privacy Act 1988 (subject to any exemptions that apply to us under that Act).
We may, from time to time, review and update this privacy policy, including taking account of new or amended laws, new technology and/or changes to our operations. All personal information held by us will be governed by the most recently updated policy.
This Privacy Policy was last updated on 11 May 2026.
At Alpine Valley Getaways, we respect your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
Information We Collect
When you make an enquiry, booking, subscribe to our mailing list, enter a competition, or interact with our website, we may collect personal information including:
- your name
- email address
- phone number
- postal address
- booking and stay details
- payment and transaction information
- communication preferences
- information relating to your use of our website and services
How We Use Your Information
We use your information to:
- manage accommodation bookings and guest services
- communicate with you regarding your stay
- respond to enquiries and provide customer support
- process payments and administer bookings
- improve our services and guest experience
- send occasional marketing communications, travel inspiration, local event updates, promotions, competitions and special offers related to Alpine Valley Getaways and the surrounding region
Marketing Communications
Where permitted by law, we may send marketing emails to guests and subscribers who have:
- opted in to receive marketing communications;
- made a booking or enquiry with us where communications are reasonably related to our services; or
- otherwise provided consent to receive updates and offers.
We use Mailchimp as our email marketing platform to manage subscriber communications and email campaigns.
You may unsubscribe from marketing communications at any time by:
- clicking the unsubscribe link included in our emails; or
- contacting us directly.
Unsubscribing from marketing communications will not affect important service-related communications regarding current or future bookings.
Third-Party Service Providers
We may share relevant personal information with trusted third-party providers who assist us in operating our business, including:
- property management systems;
- payment processors;
- email marketing platforms;
- cleaning and maintenance providers; and
- technology and website service providers.
These providers are only given access to information necessary to perform their services and are required to handle your information securely.
Website & Analytics
Our website may use cookies, analytics tools and similar technologies to help improve website performance, understand visitor behaviour and deliver relevant content and advertising.
Access & Correction
You may request access to, or correction of, your personal information at any time by contacting us using the details provided on our website.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Alpine Valley Getaways
11 Wills Street
Bright, VIC 3741